FAQ
Are the jewelry handmade?
Yes! I am responsible for the whole process to create each earring.
I design each piece from start to finish. I create the unique designs, choose and blend the colors, cut the piece, and bake. All the pieces are hand sanded and buffed before assembling, to give the earrings a smooth finish.
As the earrings are handmade, they might look slightly different in color and shape from the picture.
Are these earring hypoallergenic?
Yes! All hardware used on the earrings are nickel-free and/or lead-free and are hypoallergenic.
Are the earrings heavy?
Absolutely not! Polymer clay is a medium extremely lightweight, and my earrings weight in average around .15oz and even the largest pairs of earrings weight between 0.15-0.3oz. They are very comfortable and you can wear them wear all day long without stressing your earlobes.
How do I take care of my earrings?
- Polymer clay jewelry must be handled with care, as any other jewelry. They are durable, can bend, but they are not unbreakable.
- Remember to keep your jewelry away from oils, perfumes, and lotions. Store in a clean and dry place. Avoid swimming or showering wearing them.
- For cleaning, you may use baby wipes, makeup wipes, soap and water, nail polish remover, damp paper towel, or rubbing alcohol. Please be gentle during the cleaning process.
What should I do if my order arrives damaged or my earrings break?
Damaged package and broken earrings may happen in rare occasions. In both situations, please contact us at yellowdots.studio@gmail.com within one month of purchase so we can evaluate the case and find a solution.
What should I do if my package tracking number shows that my order has been delivered, but I never received the package?
After we ship the order and a tracking number is issued and sent to your e-mail, the delivery process becomes the shipper's responsibility, not Yellow Dots Studio. Please reach out to your shipping company with the tracking number to locate your package.
Do you offer wholesale?
Yes! Please send me an e-mail with your information and requests to yellowdots.studio@gmail.com.