Shipping policy

Shipping Policy

We offer

  • Free delivery in Airdrie-AB on any order
  • US / Canada FREE shipping for order over 45 CAD. 
  • US / Canada: flat rate of 7 CAD for orders under 45 CAD
  • International Orders (outside of US and Canada), we offer 2 flat rates:
    • Economy International (with no tracking) $20.00 CAD
    • Standard International (with tracking when available) $30.00 CAD

All orders take around 5 business days to be processed after the order confirmation e-mail. A notification e-mail with a tracking number will be sent to you after shipment. 

* Please be aware that processing time is not the same as shipping time.

 

Refunds, Returns, and Exchanges.

We do not accept returns or exchanges.

Damaged packages and defective earrings may happen on rare occasions. In both situations, please contact us at yellowdots.studio@gmail.com within one month of purchase with your order number and a photo of the item's condition so we can evaluate the case and find a solution.

The return shipping costs are the responsibility of the buyer. If the item is not returned in its original condition, the buyer is responsible for any value loss.

 

Cancellation Policy 

As all products are made according to order, we can only accept cancellation requests within 24 hours after purchase.